Help About option in forms displays blank for Forms version and session

Akhilesh told me about a problem in one of his Apps instances which was recently upgraded to 10g. He said that if we go to any forms session and click on Help menu - > About, usually it displays information about the Application version, Forms version, DB session id and a lot of other details. However in this particular instance, he said that the Forms version was blank and the session information was also blank. He had even logged an SR with Oracle without any success. Metalink Note 436110.1 describes the very same issue in R12, however our instance was 11i. This is what it says:

Symptoms

On fresh install of release 12.0.1, the forms server version is not shown in the About Oracle Applications window.

EXPECTED BEHAVIOR
Expect the version to be displayed

STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to the About Oracle Applications window.
2. Scroll down to the "Forms Server" section.

BUSINESS IMPACT
Due to this issue, users cannot determine the version of the Forms server.

Changes

Fresh install of Release 12 with RUP1

Cause

Appears the System Profile Option "FND: Diagnostics is set to No

Solution

SQL> select fnd_profile.value('FND_DIAGNOSTICS') from dual;
If it returns a value of No then set this to 'Y' and retry.

Once you change System Profile Option "FND: Diagnostics" to " Y, you are able to see the Forms Server Information from Help About Oracle Applications.

I changed FND:Diagnostics to Y on site level. Closed the forms session and launched it again from self service. The forms version information was now visible .