Blog dedicated to Oracle Applications (E-Business Suite) Technology; covers Apps Architecture, Administration and third party bolt-ons to Apps

Showing posts with label My Oracle Support. Show all posts
Showing posts with label My Oracle Support. Show all posts

Tuesday, November 10, 2009

Account setup is still in progress. Please come back later.

We were informed by Oracle that Classic Metalink will retire this weekend and everyone has to start using the new metalink or My Oracle Support. They sneaked in Oracle SSO (OTN user id) integration sometime back. I set up the relationship between my metalink id and existing Oracle SSO (OTN id). During the weekend, we had some issues and I was not able to login with my Oracle SSO (OTN id). It gave this message:

Account setup is still in progress. Please come back later.

I tested with different browsers:

IE6 gives this error:

My Oracle Support Serivces Error

A server connection error occurred.

IO Error Error #2032

Please Try again later.

Firefox, Chrome and Opera give this error:
Account setup is still in progress. Please come back later.

After googling for sometime I found that the new site has an html interface which can be accessed through

http://supporthtml.oracle.com

I tried logging in through this and was successful.

I called Oracle Support and they have logged in an SR on my behalf for this issue. They told me that it is a known issue and a lot of users are facing this. They will inform me via email, when this gets resolved.