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Tuesday, February 26, 2008

Sametime meeting doesn't launch with browser error code -11

Sametime is an instant messenger from IBM/Lotus which is used in many organizations as the chat application on the intranet.

Akhilesh pinged me today as he was unable to launch sametime meeting. Sametime would error out with browser error code -11. I googled for this and found the answer in Sametime forums. The problem occurs if you have changed your default browser from Internet Explorer to something else, say Firefox. Since older versions of sametime do not work with firefox browser, they complain about it by throwing browser error code -11. If you reset your default browser as Internet Explorer, then the problem is resolved. To do this, open Internet Explorer - Tools menu - Internet Options - Programs tab. Here you'll find options to make IE the default browser. In IE7 you have a Make Default button and in IE6 there is a checkbox for checking whether IE is the default browser every time it is started. Use these options to make IE the default browser. Try launching the sametime meeting after you have made IE the default browser.

5 comments:

Anonymous said...

I had the same problem and upgraded to Sametime 7.0, and the error went away, even with firefox as default browser.

Vikram Das said...

Yes sametime 7.0 and above uses Sun JRE and doesn't require MS JVM.

- Vikram

jeremiah said...

Your solution worked, thank you very much. I am not able to upgrade Sametime so this was very useful :)

Trevor Hook said...

I am not getting the option to make the IE as my default browser.

Thanks
www.iyogi.co.uk

Vikram Das said...

Hi Trevor,

If you are using IE6 then follow these steps:

1. Open IE
2. Click on Tools menu
3. Click on Internet Options
4. Click on Programs tab
5. Just above the OK Cancel buttons there is a checkbox
"Internet Explorer should check to see if it is the default browser"

If you check this and then start IE, it will ask you whether you want to make it default browser.

- Vikram