Applies to:
Oracle Self-Service Web Applications - Version: 11.5.9This problem can occur on any platform.
Symptoms
PROBLEM
Responsibilities are not showing up after reactivating user accounts by removing the termination end date.
When reactivating user accounts that have been end dated due to termination, the employee (user) can't see any responsibilities
Ex-employees or employees that have a change assignments can access Oracle but can't access any responsibilities
### Steps to Reproduce ###
Rehire an Ex-Employee or change the Assignment on HR to Active (following return to work),
Remove End Date on User Account via Sys Admin.
User logs in but has no responsibilities
Changes
Rehire an ex-employeeCause
Known issue when there is a user/role relationship referring to a user or a rolethat does not exist in WF_LOCAL_ROLES, it removes the relationship.
Solution
1. Make sure that the latest ATG_RUP patch has been applied.
2. Run Concurrent Program System: Administrator Responsibility->Request->'Synchronize WF LOCAL tables'
3. Run Concurrent Program: 'Workflow Directory Services User/Role Validation'.
4. Restart the Workflow Agent Listeners: WF_DEFERRED and WF_JAVA_DEFERRED
References
Note 356529.1 - FND Users changes are not propagated to WF Directory Services Tables (WFDS)Note 356342.1 - Fndscaus Shows User Resps As Active But They Are Missing At User Login
We did the steps and there was no result. When the user logged in next time, he had no responsibilities. The correct way to do this is:
Run Concurrent Program: Workflow Directory Services User/Role Validation twice
fist time with the parameters 10000,Y,N,N
second time with the parameters 10000,N,Y,N
Ask user to clear his/her browser cache or test in an alternate browser in which he/she did not login before.
This worked for us.
7 comments:
good stuff vikram. we have the same problem, i always end up updating the wf-local-user-roles table. i know its atg-rup problem. but sync wf tables program wont help i think. let me try ur method and see if it helps. good luck. i like ur blog. interesting points.
We are having the same issue on any instance that has had 6699770 11I.HR_PF.K.DELTA.2 applied. Have tried the concurrent program mentioned. The only work around we have found is to end date/un-end date the user.
"The only work around we have found is to end date/un-end date the user."
Thanks for the comment, it worked for me too
A.Kishore
Hi,
I have done everything
Means run "Workflow Directory Services User/Role Validation",and another programms also. but its of no use then also user can not see the resposibility.
can u give me the next solution ion this issue?
Hi Kishore,
I am getting the same issue for R12.1.3 Instance. Can you please share the update for this?
Regards
Amti
Hi There,
I am getting the same issue for R12.1.3 Instance. Can you please share the update for your solution, if any?
Regards
Baig
Hi Kishore,
I am getting the same issue for R12.1.3 Instance. Can you please share the update for the resolution for it @Kishore
Regards
Baig
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